Cancellation & Refund Policy

Unused packages

You may request a full refund for an unused package within 14 days of purchase. Requests are reviewed against usage and payment records. Partial use, partial refunds, service defects and duplicate charges are reviewed individually; mandatory legal rights are not limited by this period.

If a full refund is approved, the provider-verified payment is refunded and all credits from the package, including bonuses, are removed. Bonus credits do not receive a separate cash refund. Tax refunds and return to the payment method are verified against Lemon Squeezy records.

Started jobs and partial use

Requests involving consumed credits, ongoing jobs or partial refunds are reviewed manually. Credits are not deducted using a guessed ratio of tax or payment amounts. Relevant credits may be reserved during review; new paid jobs may be paused until inconsistent payment records are resolved.

Unused reservations for unstarted or failed work are released. Technical credit adjustments do not automatically replace legal cash-refund rights. Quality complaints, overcharges and failure to deliver a service are reviewed separately.

Requests and refunds

Submit a request from the order page or through our contact address. An order number helps us locate the transaction; providing a reason or your document contents is not required. The request date and response are recorded; submitting a request does not mean the refund is complete.

Balance & invoices · Contact · info@nushaocr.com

We aim to make an initial review within three business days. Approved refunds are sent to the original payment method; bank processing times vary. Mandatory refund and response deadlines take priority. Closing your account does not remove existing refund rights.

Data controller and service provider: Nüsha OCR

Last updated: 2026-10-27 · For questions: info@nushaocr.com