Help and support
A short guide from uploading your document to downloading the result.
How do I create my first work?
Use Upload new work to add your files. Check the pages, choose an operation, review the cost on the confirmation screen, and start.
Start →Can I close the page while processing?
Yes. Processing continues on the server, and you can follow its status in the library. Resume a paused job using Continue on the work page.
How do I review and save the result?
Open your work and enter the text editor. Compare it with the source, make corrections, and press Save. Download Word or Markdown output after the status shows Saved.
Automatic results may contain reading errors. Pay particular attention to page numbers, footnotes and flagged text.
Where can I see my balance and invoices?
The Balance and billing page shows your available balance, the amount reserved for running jobs, and your orders. If a payment result is delayed, check the status of the same order.
Balance & invoices →How long are my source files kept?
Source retention periods and deletion options are explained on the privacy page. Download a copy of important outputs to your device.
View retention periods →Need help with a problem?
Include the work or order number, the action you took, and the error message in your support request. Do not share your password or API key.
Contact support